Privacy Policy
Last updated: January 1, 2025. We are committed to protecting
your personal
information and your right to privacy.
This Privacy Policy explains how 19logiX ("Company", "we", "us", or "our") collects, uses, and shares
information
about you when you use our website at 19logix.com (the "Site") and our services. Please read this
policy carefully.
If you disagree with its terms, please discontinue use of the Site.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you:
- Fill out the contact form on our Site (name, email address, phone number, company name, project
details)
- Submit a job application (name, CV, work history, LinkedIn profile, salary expectations)
- Communicate with us by email, phone, or WhatsApp
- Enter into a service agreement with us
1.2 Information We Collect Automatically
When you visit our Site, we automatically collect certain information about your device and interaction
with the
Site, including:
- Log data: IP address, browser type and version, pages visited, time and date of visit
- Device data: device type, operating system, screen resolution
- Location data: approximate geographic location based on IP address (country/city level only)
- Cookie data: as described in our Cookie section below
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you have requested
- Send you project proposals, updates, and service-related communications
- Process job applications and communicate with candidates
- Improve our Site, services, and overall customer experience
- Comply with legal obligations and protect our legal rights
- Prevent fraud and ensure the security of our Site and services
- Analyse usage trends to improve the design and content of our Site
3. Legal Basis for Processing
Where applicable under data protection laws such as the GDPR, we process your personal data on the
following
legal bases:
- Contractual necessity: to perform a contract with you or take steps at your
request before
entering a contract
- Legitimate interests: to pursue our legitimate business interests, provided these
are not
outweighed by your rights
- Consent: where you have given us specific consent to process your data for a
specific purpose
- Legal obligation: to comply with a legal obligation to which we are subject
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information
only in
the following circumstances:
- Service providers: trusted third-party vendors who assist us in operating our
Site and
services, bound contractually to keep your information confidential
- Business transfers: in connection with a merger, acquisition, or sale of assets,
where we
will notify you before your information is transferred
- Legal requirements: when required by law, court order, or government authority
- Protection of rights: to protect the rights, property, or safety of 19logiX, our
clients, or
others
5. Cookies
Our Site uses cookies — small text files placed on your device — to improve your experience. We use:
- Strictly necessary cookies: essential for the Site to function correctly (cannot
be disabled)
- Analytics cookies: to understand how visitors interact with our Site (can be
opted out)
- Preference cookies: to remember your settings and preferences
You can control cookies through your browser settings. Disabling cookies may affect certain features of
our Site.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this
Privacy
Policy, unless a longer retention period is required by law:
- Contact form enquiries: retained for 2 years from last contact
- Job applications: retained for 12 months unless you join our team
- Client project data: retained for the duration of the engagement plus 5 years
- Website analytics data: retained for 26 months
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information
against
unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, access
controls,
and regular security audits. However, no method of transmission over the Internet is 100% secure.
8. International Data Transfers
19logiX operates with team members and infrastructure in Pakistan, the United Arab Emirates, and the
United States. When we
transfer your data internationally, we ensure appropriate safeguards are in place in accordance with
applicable
data protection laws.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Correction: request correction of inaccurate or incomplete data
- Deletion: request deletion of your personal data in certain circumstances
- Restriction: request that we restrict processing of your data
- Portability: receive your data in a structured, machine-readable format
- Objection: object to processing based on legitimate interests
- Withdraw consent: withdraw consent at any time where processing is based on
consent
To exercise any of these rights, please contact us at privacy@19logix.com. We will respond within 30
days.
10. Children's Privacy
Our Site and services are not directed at children under the age of 16. We do not knowingly collect
personal
information from children under 16. If you believe we have inadvertently collected such information,
please
contact us immediately and we will delete it promptly.
11. Links to Third-Party Sites
Our Site may contain links to third-party websites. We have no control over and assume no responsibility
for the
content, privacy policies, or practices of those sites. We encourage you to review the privacy policy
of every
site you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by
posting the
new policy on this page with an updated "Last updated" date. Your continued use of the Site after such
changes
constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@19logix.com
- Post: 19logiX, Gulberg III, Lahore, Punjab 54000, Pakistan
- Phone: 03426284624